If you have a warranty claim please review the below information and follow this process:
* Contact Ginsu Customer Service at firstname.lastname@example.org. Please include your full contact information including name, phone #, email address, and physical shipping address. Write a description of the situation, the knife model, and an image if possible.
* If you do not have access to email please send written correspond to the address below or call 1-833-554-4678.
101 Production Dr.
Harrison , OH 45030
* DO NOT MAIL IN THE PHYSICAL KNIFE. THIS WILL DELAY THE WARRANTY CLAIM PROCESS!
* Customer Service will provide instruction on whether to send in the broken product or not, and information on how we are processing your warranty claim.
Quikut and Nuri Series Cutlery - Limited 1 Year Warranty
Quikut and Nuri Series cutlery are warranted to be free from defects in materials and workmanship for 1 year from the original date of purchase. In the unlikely event that a defect exists during that time period, please follow the warranty claim process detailed above.
Koden, Kotta, Kiso, Daku, and Essential Series Cutlery - Limited Lifetime Warranty
Chikara Series Cutlery - Limited Lifetime Warranty
Ginsu Licensed Products
GINSU does license its' brand name to licensors who make and distribute products bearing our name and brand. If you encounter an issue with a Licensed product please contact the licensor for assistance in repair or replacement. For Brand Partners products (Presto Chopper, Multi Piece Chef Set, Disposable Cutting Mat, Chop & Spiral) email@example.com and for Cooler Kitchen products (multi colored cutting mats) firstname.lastname@example.org.