Can I send my Ginsu® knives back to be sharpened?
Ginsu has a partnership with KnifeAid.com, a dedicated knife sharpening company. Save 15% automatically (applied in the cart) on their sharpening services by clicking on KnifeAid.com. They can sharpen Chikara, all Santoku and Original Slicer blades. Please note, Kiso and Essentials Original Slicers are not included. If you are unsure of which one you have check the blade for the "dishwasher safe," verbiage used on the Kiso and Essential product lines.
How fast will my order ship?
All orders ship within 2-3 business days of purchase. If for some reason there is a delay we will be in touch with you.
What type of knife do I need, and when should I use it?
Like anything else, a kitchen knife serves a particular purpose. Learning when to use your Ginsu knives will turn you into a pro, keep your knives performing at their best and save you time in the kitchen!
View our handy guide to different cutlery types and their uses here.
What is Limited Lifetime Warranty?
The Lifetime Limited Warranty guarantees your cutlery to be free from defects in materials and workmanship under normal household use for the lifetime of the cutlery. Scratches, stains, discoloration or damage caused by dishwashers are not covered by this warranty.
Quikut and Nuri Series cutlery are warranted to be free from defects in materials and workmanship for 1 year from the original date of purchase. In the unlikely event that a defect exists during that time period, please email images of the defective product, an explanation of what occurred, proof of purchase and your address to:
Koden, Kotta, Kiso, Daku and Essential Series Cutlery - Limited Lifetime Warranty
Koden, Kotta, Kiso, Daku and Essential Series cutlery are warranted to be free from defects in materials and workmanship for as long as you own the product. In the unlikely event that a defect exists during that time period, please email images of the defective product, an explanation of what occurred, proof of purchase and your address to:
All Other Ginsu Knives-
All other ginsu knives -
GINSU agrees to replace, or at GINSU’s option, exchange for an item that is, at the sole determination of GINSU, of equal or greater value, any GINSU knife with defects in material or workmanship for the lifetime of the product. This warranty does not cover damage resulting from normal wear, negligence, misuse, abuse, institutional/commercial use or use for purposes other than normal household use. This warranty does not cover wood blocks or wood cutting boards. Should a warranty problem develop, contact GINSU at GinsuCS@sfconsumerbrands.com or (833) 554-4678. KEEP THE PRODUCT. You may be asked to return it. Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow this exclusion or limitation, so the foregoing exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which may vary from jurisdiction to jurisdiction.
California PROP 65 Warning Label:
WARNING: This product contains chemicals, including DEHP, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. ·
What are those warning labels on my products?
You may have seen the following warning label on our products: “WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling .” We appreciate your concerns about the California Proposition 65 warning placed on our products. The label does not mean that our products will necessarily cause cancer or reproductive harm. We believe that our products are not harmful when used as designed, we provide the warning as a result of the California law. ·
What is Proposition 65?
The State of California has enacted the California Safe Drinking Water and Toxic Enforcement Act of 1986 generally referred to as "Proposition 65." Proposition 65 is a far reaching law and applies to any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California. Proposition 65 requires warning labels on any product that contains or may contain any of 700-plus elements that the California Air Resources Board considers harmful. Many of the elements listed under Proposition 65 have been routinely used in everyday consumer items for years without documented harm. ·
Why has Ginsu decided to place a label on its products?
The potential penalties for not complying with Proposition 65 are significant. As a result of these potential penalties, Ginsu and many other manufacturers have elected to provide the Proposition 65 notice out of an abundance of caution in order to avoid the potential for liability. For more information about Proposition 65 visit: http://www.oehha.ca.gov/prop65/getNSRLs.html.